COVID-19 Safety Measures and Information - Birmingham, Alabama VA Health Care System
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Birmingham, Alabama VA Health Care System


COVID-19 Safety Measures and Information

COVID19 Risk Index

Case of Emergency:

If you are experiencing a medical or psychiatric emergency, please call 911 or visit an emergency room
closest to you.

All urgent and emergency care options are open for in-person care, including mental health.

Experiencing COVID-19 Symptoms?
If you are experiencing symptoms of COVID-19 and feel you need medical attention, contact us before
you visit your local medical center or clinic. Call us at 866-487-4243.

Testing for COVID-19
If you wish to get tested for COVID-19, please contact your VA primary care provider. If getting a test is
necessary, your provider can arrange an appointment for you to be tested at a VA or a community clinic.
Your provider will then contact you with your results.

Talk to Us About Your Options
Please note that not all Veterans will be able to receive face-to-face appointments immediately. Your
VA provider may recommend postponing appointments and procedures that may put you at higher risk of getting COVID-19.

You can talk to your VA care team about your treatment options and the precautions we are taking to
safeguard your health. Contact your VA provider using My HealtheVet Secure Messaging, or call 866-
487-4243 to speak to a telephone triage nurse.

You can also talk to one of the patient advocates from Monday through Friday between 7:30 a.m. and 4:30 p.m.
Central time at 205-933-8101.

• Geneva Robinson: ext. 4740
• Stanley Spillers: ext. 6984
• Allison Brock (Huntsville Clinic): ext. 4043
• Vickie Gavin (Birmingham Clinic): ext. 3844

For your convenience and safety, you can still utilize telehealth and virtual tools to access VA care.
Please ask about phone and video appintments if in-person care isn't necessary. 

VA Virtual Care
Using VA virtual care tools, you can continue to access high-quality VA care safely and securely from
home. The Birmingham VA health care system has increased virtual care by 340% in the past year.

Video or Telephone Appointments: VA offers video or phone appointments if you choose to stay home.
To set up a VA Video Connect or phone appointment, send your provider a secure message on My
HealtheVet or call us:

• Birmingham Area: 205-558-7095
• Outside Birmingham Area: 866-487-4243

My HealtheVet Secure Messaging: With My HealtheVet, you can send messages to your VA care team
online. Use Secure Messaging to ask your VA providers nonurgent health questions or to schedule an
appointment. Register at or by calling the Birmingham My HealtheVet coordinator at
205-933-8101 ext. 3903.

Prescription Refills: You can refill your VA prescriptions and ship them to your doorstep using My
HealtheVet or the Rx Refill mobile app. You can also manage prescriptions by calling the Birmingham

• Birmingham Area: 205-939-4580
• Outside Birmingham Area: 888-250-3510

Text Message Reminders: Annie, VA’s automated text message service, can send you text messages to
support you during the COVID-19 pandemic. Annie’s COVID-19 text message programs can help you monitor
for symptoms or send you tips for coping with feelings of anxiety and isolation. Enroll at

Preparing for Your Visit

Your safety is our mission. We have precautions in place to protect Veterans and employees. Here is
what to expect should you visit one of our facilities in person.

Checking In For an In-Person Appointment and Visitation

Arrival time: You will be allowed to enter the facility no more than 30 minutes before your
scheduled appointment.
COVID-19 screening: Please note that a member of our staff will check your temperature before
you may enter the building. Some procedures will require a COVID-19 test before your visit.
• Shuttle procedures: Veterans who use the shuttle from the Birmingham VA parking deck
will be screened for COVID-19 risk prior to boarding the shuttle. Veterans are expected to
wear a face cover or mask and maintain physical distancing on board the shuttle.
Visitor restrictions: One visitor will be allowed for each non-COVID inpatient during each 24 hour period the 
patient is in the hospital. The visitor should remain in the room with the patient for the duration of the visit. 
No visitors are allowed for COVID positive inpatients who remain under infection control isolation with transmission
based precautions. Once a previously COVID positive patient has had appropriate removal of transmission based 
precautions, one visitor per day can then be allowed. 
One visitor/caregiver will be allowed to accompany a patient at CBOCs or outpatient visits. 
Any visitor allowed in the facility would need to be screened for COVID-19, have temperature
check completed and be required to wear a face covering for the duration of their visit. Children under the age of 18,
including infants, should be restricted form entering the facility.
Face masks: Please wear a face cover or mask that covers your nose and mouth. If you do
not have a mask, we will be providing you with one before you enter the facility.
Physical distancing: Please stay at least six feet away from others.
Hand washing: Please clean your hands frequently by washing them with warm water and soap,
or by using hand sanitizer.
Cleaning surfaces: Birmingham VA staff are cleaning and disinfecting surfaces frequently to
        keep Veterans and employees safe.

Thank you for helping us keep Birmingham VA Health Care System facilities safe for everyone.