Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and polices page for visitor hours.
Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o VA Medical Center
700 South 19th Street
Birmingham, AL 35233
For the location of an inpatient or their phone number, dial the Medical Center at (205) 933-8101 and press 0 for operator assistance.
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
Monday through Friday 8:00 a.m. - 5:00 p.m.
- Within Birmingham metro area: (205) 558-7095 (local).
- Outside of the Birmingham calling area:
Toll-free 1-866-487-4243 toll free
- If you are sick and wish to speak to a nurse, press 6.
Evenings and Weekends
- Dial the 24 Hour NurseLine at 1-866-487-4243 (Toll Free) or 205-558-7095 (Local)
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. They can be reached Monday through Friday from 7:30 am until 4:30 pm at (205) 933-8101:
- Geneva Robinson-Patient Advocate-ext. 4740, Rm 1506.
- Stan Spillers-Patient Advocate, ext. 4792, Rm 1323.
Their contact information is available on our customer service page.
Former Prisoners of War
Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Jeff Hester at 205-558-4744, or visit room 9130 in the medical center.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at (205) 933-8101 then ask operator to transfer you.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
Members of the news media should contact our Public Affairs Office at (205) 558-4744.
To report problems with this website, please contact the Webmaster.